Community Briefing for April 3, 2020

The City of Grand Junction is focused on and committed to the wellbeing of our community during the COVID-19 pandemic. The City is committed to putting measures in place to make sure that we continue to provide the core municipal services the community expects from the City of Grand Junction.

Water Utility Mutual Aid – The Grand Junction area has three water providers committed to the delivery of reliable water to residents. The City of Grand Junction, Clifton Water District, and Ute Water have a long history of working in partnership. The three water delivery systems are interconnected so in the event of an emergency, one entity can provide backup water supply to one another. In response to the COVID-19 pandemic, the water providers meet weekly to discuss mutual support needs such as equipment or supplies. The three water providers are also all members of Colorado’s Water/Wastewater Agency Response Network (WARN), a statewide mutual aid system. All three water providers are committed to the continued safety of the community’s potable water supply.

Wastewater Safety – The City of Grand Junction continues to operate the Persigo wastewater treatment plant to protect public health. The final step in the treatment process uses ultraviolet disinfection to kill pathogens and viruses such as COVID-19. The treated water meets stringent requirements that are protective of public health and the environment before it is discharged back to the Colorado River.

Members of the community can help maintain critical wastewater infrastructure by remembering the three P’s of items that are flushable: pee, poop, and toilet paper. Other paper products such as facial tissue, “flushable wipes”, napkins, paper towels, and disinfection wipes should not be flushed as they can clog household plumbing and the sewers which may require a plumber or sewer maintenance call out. Those items should be placed in the trash.

Customer Billing – The City of Grand Junction, Clifton Water District, and Ute Water strongly believe that our customers should not have to worry about losing service during this critical time. The three water providers will not be shutting off water for non-payment due to the crisis created by the COVID-19 pandemic. While offices are not open to walk-in traffic from the public, all three entities encourage customers to utilize payment options that support social distancing recommendations and have adopted temporary policies to encourage social distancing:

  • Payment options include:
  • Online payments
  • Phone
  • Ute Water drive-up window at 2190 H ¼ Road.
  • Drop boxes located strategically around the Grand Valley for customers to drop their payments in. Lists of drop-box locations can be found on each entity’s website.
  • Mail

Contact information for the water providers is provided below:

The City is committed to serving our residents through the temporary stay at home order and will continue to develop creative solutions for this economic and public health crisis. We thank our residents for the support as we maintain the delivery of our core municipal services.

As always, we will continue to update the community on any changes to services. Please visit our COVID-19 response page or our Facebook and Twitter accounts for updates.


Contact: Incident Command PIO – (970) 852-1105

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