City’s Community Survey Results Reflect Satisfaction with Quality of Services, Friendliness of Employees

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The City of Grand Junction distributed a community survey in late 2018. The purpose of the study was to gather community feedback on City of Grand Junction services and priorities. Results of the survey were completed in February. This survey research effort and subsequent analysis were designed to assist the City of Grand Junction in updating its Comprehensive Plan as well as to guide decision making in other aspects of the services provided by the City.

A total of 5,000 surveys were mailed to a random sample of Grand Junction residents in November 2018. The survey was conducted using two primary methods: 1) a mail-back survey sent to a random sample of City residents, and 2) an online, invitation-only web survey to further encourage response from those residents already within the defined random sample. The final sample size for this statistically valid survey was 889, resulting in a margin of error of approximately +/- 3.3 percentage points calculated for questions at 50% response.

Key findings of the survey include:

  • Roughly two in three residents said Grand Junction is going in the right direction. Many of these respondents highlighted the growing economy, new businesses, focus on recreation, and increased diversity as reasons for their positive response.
  • Overall, satisfaction runs high for the information that the City provides to citizens. In particular, residents are quite satisfied with the friendliness and helpfulness of City employees.
  • Overall, residents are satisfied with the quality of services provided by the City of Grand Junction, with 76% providing a rating of 4 or 5 where 5 means “very satisfied,” and less than 5 percent provided a rating of 2 or 1 where 1 means “not at all satisfied.”
  • Residents are particularly satisfied with all aspects of Fire & EMS services, friendliness of City employees in each department, water/sewer services, refuse services, proximity of parks to their homes, overall quality of Police services, and quality of City trails.
  • A Community Center was selected as the top priority for Parks & Recreation facilities to add or improve in Grand Junction to better meet household needs. Beyond a Community Center, residents would be willing to support increased funding for several other community priorities.

Mayor Barbara Traylor Smith noted, “Reaching out to the community and asking about what people think of the services we are providing and what direction we should be taking is just one of the tools we can use to develop strategy for the coming years. Are we on course? Are we focusing in the right areas? All of this information is useful to us as we strive to serve our community in the best way possible and keep Grand Junction an amazing place to live and work.”

The full results of the Community Survey are available on the City’s website.

Contact:  Gregory LeBlanc, Assistant to the City Manager       970-244-1557 or  

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